Houskeeping Room Attendant (Franchise)

The Role

The Hotel Housekeeping Room Attendant is responsible for ensuring that guest rooms are clean, tidy, and well-maintained to enhance the overall guest experience. This role involves performing various cleaning tasks and providing excellent service to guests.

What you'll do

Room Cleaning and Preparation:

• Clean and sanitize guest rooms, including making beds, changing linens, vacuuming, dusting, and cleaning bathrooms.
• Replenish room supplies such as toiletries, towels, and other amenities.
• Ensure rooms are well-presented and meet the hotel's standards before guest check-in.

Guest Services:

• Respond promptly to guest requests for additional items or services, such as extra towels or pillows.
• Provide a friendly and professional attitude towards guests, ensuring their needs are met.

Maintenance and Reporting:

• Inspect rooms for any maintenance issues such as broken fixtures or appliances, and report them to the maintenance team.
• Ensure that all furniture and appliances are in good working order.

Public Area Cleaning:

• Assist in maintaining cleanliness in public areas, including hallways, stairwells, and restrooms, swimming pool and fitness center as needed.
• Ensure that public areas are neat and free of debris.

Compliance and Safety:

• Follow all safety and sanitation procedures, including proper handling of cleaning chemicals and equipment.
• Adhere to hotel policies and procedures to maintain a safe and secure environment for guests and staff.

Laundry Duties:

• Collect and transport used linens and towels to the laundry area.
• Restock fresh linens in rooms and on housekeeping carts.
• Assist with laundry as needed.

Other Duties:

• Return and restock the cart at the end of the shift.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Assist in special projects assigned by Managers, such as deep cleaning.

You'll be successful if you have

• Attention to Detail: Strong attention to detail to ensure rooms are thoroughly cleaned and well-maintained.
• Physical Stamina: Ability to perform physical tasks, including lifting, bending, and standing for extended periods.
• Customer Service: Friendly and approachable attitude with a focus on guest satisfaction.
• Time Management: Ability to work efficiently and complete tasks within assigned time frames.
• Teamwork: Ability to work well within a team and assist colleagues as needed.

Required Qualifications/Experience

• Cleaning Experience & Customer Service