Housekeeper (Franchise)

The Role

The Housekeeper is responsible for maintaining the cleanliness, sanitation, and presentation of guest rooms, corridors, and public areas in accordance with hospitality standards. This position plays a vital role in ensuring guest satisfaction by providing a clean, welcoming, and safe environment, contributing to the hotel’s overall guest experience and reputation.

What you'll do

• Clean, dust, and sanitize guest rooms, bathrooms, hallways, and public spaces following established procedures and checklists.
• Make beds, replace linens, and replenish guest amenities such as towels, toiletries, and beverages.
• Sweep, vacuum, mop, and polish floors as needed.
• Inspect rooms for maintenance issues, damage, or missing items and promptly report to the supervisor.
• Follow proper chemical handling and cleaning supply usage guidelines.
• Remove trash, recyclables, and soiled linens to designated collection areas.
• Maintain housekeeping carts and storage areas in a clean, organized, and stocked condition.
• Comply with health, safety, and sanitation regulations, as well as hotel policies and procedures.
• Use proper two-way radio etiquette at all times when communicating with other employees by radio.
• Greet guests warmly when encountered, offer assistance when appropriate, and maintain professional courtesy in all interactions to enhance the guest experience.
• Respond to guest requests in a professional, timely, and courteous manner. *Escalate requests to the appropriate department if necessary.
• Report maintenance issues or safety hazards to the supervisor promptly.
• Assist with special cleaning projects or seasonal deep cleaning tasks.
• To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.

You'll be successful if you have

• Ability to follow verbal and written instructions in English (other languages a plus).
• Strong attention to detail and ability to work with minimal supervision. 
• Dependable, punctual, and able to maintain professional appearance and demeanor.
• Ability to operate cleaning equipment safely and efficiently.
• Flexible schedule availability, including weekends, holidays, and evenings.

Required Qualifications/Experience

• Minimum of 1 year hospitality experience is a plus. 
• High school diploma or equivalent preferred.
• Prior housekeeping or janitorial experience in a hotel or hospitality setting preferred but not required.

Benefits

Competitive Pay , Commuter benefit,  Medical, Dental, and Vision Insurance, 401k and Employer Match, Paid Holidays and Vacation Time, Quarterly and Annual Success Share Bonus program,  Wyndham discount, Volunteer Program, Tuition Reimbursement Program, Learning & Development Opportunities, Employee Referral Program, Employee Assistance Program.