General Manager (Franchise)

The Role

This General Manager is a integral position which reports to above property leadership, responsible for the property’s overall operating activities. This includes revenue growth, expense, cost and margin control, and monthly, quarterly and annual financial goal management. Leadership duties may be added or eliminated from the current list as business needs dictate.

What you'll do

- Maintain a high quality of guest service according to hotel rating strategy.
- Establish financial and profitability goals through the property’s annual operation and capital plan process.
- Implements strategic plans and processes to meet budget, financial goals and other related goals in all operating departments.
- Assess operations and strategies of current and future competitor companies in the markets in which the property operates.
- Actively builds and maintains customer relations and acts as a mentor to employees in order to provide superior customer service.
- Hires, motivates, and directs managers in order to ensure that employees receive adequate guidance and resources to accomplish established objectives.
- Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
- Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.

You'll be successful if you have

- Excellent customer service skills.
- Excellent written and oral communication skills.
- Excellent leadership skills and ability to manage hourly staff.

Required Qualifications/Experience

- Must have hotel operational management experience.
- College degree preferred.