Job Description

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The franchised Travelodge by Wyndham location in Puyallup, Washington is seeking a Front Desk Attendant (Franchise) to join its team at the Basecamp Puyallup, A Travelodge By Wyndham.

The Role

Join our team as a Front Desk Attendant and be the friendly face that welcomes guests to an exceptional hotel experience! We're looking for someone who loves helping people, stays cool under pressure, and thrives in a fast-paced environment. In this role, you'll handle check-ins, answer guest questions, and ensure every stay starts and ends on a high note. If you have a passion for hospitality and a knack for making people feel at home, we’d love to meet you!

What you'll do

As a Front Desk Attendant, you will manage room bookings in-person, online, and over the phone, while answering guest inquiries about available rooms, amenities, rates, special requests, and rewards programs. You'll greet guests upon arrival, handle check-ins and check-outs, assign rooms, distribute keys, and securely record credit card information. Accuracy and attention to detail are essential as you'll also be responsible for maintaining up-to-date records of guest account information. You'll collaborate with housekeeping staff to ensure rooms are clean and ready for new arrivals and step in to address and resolve customer complaints as needed, ensuring a smooth and positive guest experience from start to finish.

You'll be successful if you have

To be successful in a front desk role, you need strong communication and customer service skills to create a welcoming experience for every guest. Attention to detail and the ability to multitask are essential for handling bookings, payments, and guest requests efficiently. A positive attitude, reliability, and teamwork will help you thrive in a fast-paced hospitality environment.

Required Qualifications/Experience

The ideal candidate for this role is friendly, dependable, and adaptable, with excellent communication and customer service skills. They should be comfortable using computers and phone systems, and able to multitask in a fast-paced environment. Strong attention to detail, problem-solving abilities, and a team-oriented attitude are essential. Previous experience in hospitality or a front desk role is a plus, but not required—we’re happy to train the right person who’s eager to learn and grow.

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Brand: Travelodge by Wyndham
Location: Puyallup, Washington, United States, 98371
Employment Status: Full-time
Pay: Hourly - $16.75 to $17.75

This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.

None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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