Front Desk Agent (Franchise)
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The franchised Trademark by Wyndham location in New York, New York is seeking a Front Desk Agent (Franchise) to join its team at the The Beekman Tower - Trademark Collection by Wyndham.
The Role
The Hotel Front Desk Agent is responsible for providing excellent customer service to guests by handling check-ins, check-outs, reservations, and guest inquiries. This position serves as the first point of contact for guests and plays a key role in ensuring a positive guest experience. Existing or new membership in the local 32BJ is required.
What you'll do
- Welcome guests in a friendly and professional manner.
- Process guest check-ins and check-outs efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls and respond to guest inquiries.
- Handle guest requests, complaints, and concerns promptly.
- Maintain accurate guest records and payment information.
- Process cash, credit card, and electronic payments.
- Coordinate with housekeeping and maintenance teams regarding room status and guest needs.
- Provide information about hotel services, amenities, and local attractions.
- Ensure the front desk area remains clean, organized, and professional.
- Follow hotel policies, procedures, and security standards.
- Prepare daily reports and complete administrative tasks as required.
You'll be successful if you have
- Customer service excellence.
- Communication and interpersonal skills.
- Organization and time management.
- Attention to detail.
- Conflict resolution.
- Computer proficiency.
- Teamwork and collaboration.
Required Qualifications/Experience
- High school diploma or equivalent required.
- Previous hospitality, customer service, or hotel experience preferred.
- Strong verbal and written communication skills.
- Proficiency with hotel property management systems (PMS) and Microsoft Office applications.
- Excellent customer service and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Basic math and cash-handling skills.
- Flexible schedule, including evenings, weekends, and holidays.
- Existing or new membership in the local 32BJ is required.
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Brand: Trademark by Wyndham
Location: New York, New York, United States, 10017
Employment Status: Full-time
Pay: $32.70 hour
This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.
If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.
None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.