Front Desk Agent (Franchise)
Job Description
APPLY
Please apply and complete an application at our front desk 5510 Trabue rd Columbus Ohio 43228
The franchised La Quinta by Wyndham location in Columbus , Ohio is seeking a Front Desk Agent (Franchise) to join its team at the La Quinta Inn & Suites by Wyndham Columbus West - Hilliard.
The Role
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Some overnight shifts may be required on occasion
What you'll do
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS is a plus
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
You'll be successful if you have
- Reliability
- Follow dress code standard
- Out going personality
- Multi-task skill
- Proficient reading and writing
- Problem solving
Required Qualifications/Experience
- High school diploma
- English
- Weekend availability all shifts
APPLY
Please apply and complete an application at our front desk 5510 Trabue rd Columbus Ohio 43228
Brand: La Quinta by Wyndham
Location: Columbus , Ohio , United States , 43228
Employment Status: Full-time
Pay: $13.00-$14.00 / hour
This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.
If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.
None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online